Shipping & Refund

Shipping Prices
We offer 2 modes of shipping:

  • Free International Shipping. (2 weeks Delivery Time)
  • DHL Courier Shipping. (5 Day Delivery Time)

We highly recommend using DHL for orders above $150. DHL offers the most security and peace of mind.

Tracking codes will be sent to you once item is sent out.

Manufacture Time
Most of our products are made to order, please allow at least 20-25 Days For Manufacture.
A tracking code will be sent to your email address when your order is ready for shipping.

PO box
We can not accept PO box addresses.


Security and privacy at Polychemy
We only accept online orders; we cannot accept phone, fax or e-mail orders. At Polychemy, our highest priority is ensuring that both your personal and payment/transaction information is completely secure and that your privacy is respected. 
For More details on how use and handle your Data, please see here.

Custom orders cancellations or changes: 
Polychemy processes customized products 24 hs after purchase date. Therefore, cancellations for full refunds or modifications to customized online orders are only possible within those first 24 hs.

If an Item is damaged during shipping or defective, a refund can be made. Contact us at for inquires.
We Do not Refund if there are any incorrect spellings, wrong ring size or any other wrong customizable property specified during time of order.

For Orders above $150 USD, we do not refund more then 20% of the total retail price. However, you can send back defective orders to us and we will have it fixed free of charge.
Please note that we do not take responsibilty for any lost or missting items during transit. It's best to send your defective products with a reliable courier service like UPS, FedEx or DHL.

If you feel you are elgible for a partial refund for other reasons not stated above, please do contact us, and we will investigate on a case by case basis. Please note that unless your case fits the above requirements, it is very unlikely you can get a any-type of refund. Thanks! You can contact us at :

Please note that we reserve to right to change these terms & conditions at anytime.

Import Tax 
High value orders might incur import taxes and fees in your country.
Customs policies vary widely from country to country, Customers are encouraged to contact their local customs office for more information.

3D Display & Product Renders

Please Note that the 3D Display is for visualization purposes only. Your actual designs will differ. We also cannot guarantee a full mirror polish on all designs, some hard to reach places might remain unpolished. Most Jewellery images on are 3D renders and should be taken at face value. However, we do ensure all designs come close to the images on our site


Ring Sizes & Chain Length
Unfortunately we do not refund any orders if the wrong ring size/chain length is chosen. Please make sure you have chosen the right ring size/Chain Length for your self.
Follow this guide to help you.

Profanity and Obscene Language.
We reserve the right to reject any customized name item which we deem offensive or inappropriate. A full refund will be given in these cases.

Thank you for shopping with us, We really hope you will enjoy your orders as much as we have enjoyed designing them.


For More details on how use and handle your Data, please see here.

Customer Support.

Contact us.
For Questions, inquires and feedback. Please contact us at:





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